Although I am not ordering any parts on this visit just yet, I wanted to thank you guys for such an honest and awesome company. My best friend just ordered her NM Exhaust from you today, and she had nothing but praises for your customer service and product availability. You are definitely going to be our number one source for parts.
I spoke to Aaron one day when they were shut down due to snow and ice no one was in but Aaron he made it in,so I was calling about my order and Aaron answered the phone and I asked him about my order and he checked it out and told me that the order went out and we got talking about MINI CAR'S HE WAS SO NICE OF A PERSON AND TOLD ME THAT THEY HAD A STORM AND NO ONE COULD MAKE IT IN BUT HIM HE TRYED TO GET OUT OF HIS DRIVEWAY WITH HIS MINI BUT IT WAS TO BAD SO HE DROVE HIS TRUCK AND MADE IT IN AND THEN HE TOOK MY ORDER AND WE SAT ON THE PHONE TALKING ABOUT MINI CAR'S I WILL ONLY BUY FROM HERE.!!!! THEY HAVE THE THINGS THAT YOU DONT SEE ON OTHER WEB SITE'S.THAT'S A PLUS TO HIS COMPANY.!!! I BUY FROM HERE ALOT AND TODAY I'M GOING TO ORDER SOMETHING'S FROM HIS COMPANY. KEEP UP THE GREAT WORK Aaon.!!!! AND YOU HAVE A GREAT STAFF.!!! THE WOMAN THAT TAKE'S MY ORDER ALL THE TIME HER NAME IS BRETNEY AND SHE HAS ALOT OF KNOWLEDGE OF THE MINI CAR'S I MUST SAY SHE IS A KEEPER.!!!! HE ADDS NEW PRODUCTS THAT SAY'S ALOT ABOUT THE COMPANY THEY KEEP ON LOOKING FOR NEW PRODUCTS THAT IS A PLUS TO HIS COMPANY AND I LIKE THAT...!!!!!!
I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.