I have ordered a few parts from these guys over the past years, and always had an successful business with them. I live in Iceland and have to pay a few extra bucks for the shipping, so Aaron sends me email right away about it. I take care of it and receive the product a few days later.
I am a Canadian customer and at first I was a little skeptical ordering but after first emailing Aaron, now I just keep coming back! Amazing customer service and shipping is fair for custom/import charges. My #1 shop for anything I'll ever need for the Mini!!!
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.