I am a Canadian customer and at first I was a little skeptical ordering but after first emailing Aaron, now I just keep coming back! Amazing customer service and shipping is fair for custom/import charges. My #1 shop for anything I'll ever need for the Mini!!!
My comment has to do with placing an order this weekend for less that $10 of products I tried paying with paypal three times and all three times it let me into the paypal system after logging in with my info for paypal then handed me back to your system at my shopping cart with the items still there and no order as if I never went through the process to pay with paypal. I finally opted to pay via my credit card and the system accepted the payment type and completed my order. Was this caused by a glitch in the system or what was the deal? My final order number is order #106762 which is the only one of four attempts in the end to be successful.
Scott D Selk
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.