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Purchased many things from you and have had nothing but great service. My only complaint is the mini countryman carbon fiber covers I received. They provided a glue with it that youre supposed to apply to the back, I did and now my carbon fiber covers are ruined as is the finish on my hood, I dont know what type of glue this is but it doesnt seem to make the covers stick only leak everywhere, so thats 150 out of my pocket to have this stuff buffed off my car. Tim Condron I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.Douglas Thompson Fantastic service! always wonderful to speak with.
Very helpful when needing advice. Nikos Read MORE COMMENTS »Write Your Own Testimonial »