I just want to thank you for the unexpected surprise. Not only did you correct my order, but I RECEIVED A PERSONAL NOTE!!!!
Who does that these days??????
I will recommend your company to everyone I know!!!!
Thank you so much!!!!
Both of the front headlight trims came with one having the letter "A" and one having the letter "B" but does not instruct on which one is left and right side. Both pieces are almost identical and fit nearly the same on either headlight trim. I feel that there should be some sort of instruction on which one goes on the left or right side.
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.