MINI Cooper Acccessories + MINI Cooper Parts :: Vantage Roadster V8+V12: 06-17 :: replacement parts :: engine :: oil system ::
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Customers' commentsI would like to give the folks at outmotoring.com a huge shout out. Once again they are saving my ass.
Crank pulley shit the bed on my 06 jcw last night. Called all my local parts dealers and they don't even carry the crank pulley. Called my local dealers and its 5 days away in Ontario, Canada. As I am in Alberta. I need this ASAP as this is May daily driver.
Gave them a phone call. Talked with a wonderful lady. She checked that the Alta pulley I wanted was in stock.
Now there shipping options for me where limited to the fastest being 6-10 days on their website. She got ahold of ups and had a next day shipping option available at a reasonable price. + I had $53 worth of points I could use for a discount. Put the order through within ten minutes of my original call. Shipping next day from their location to Edmonton, Alberta, Canada all for under $200.
This has the be the best customer service I have ever had from a mainly web based business. bar none! I HIGHLY recommend them to everyone.
Thank you once again!
Brendan. Brendan Sundsten
you guys are the best. I'm an ownner of a new/used mini and every part I have needed you have fouind for me or it is already on web site with full discription. Your help has been invaluable to me. Thanks Jeff Hull
The above order arrived to my home yesterday. I've just opened the box and I wanted to let you know how delighted I continue to be with OutMotoring.com. This was my third order from OutMotoring and each one has been well-handled.
UPS was been the shipper. The shipping box arrived filthy and beat-up. I don't why delivery trucks never seem to be cleaned. Judging by the crushed areas on the shipping box the thought of damaged items crossed my mind. However, upon opening the box I found that the staff person(s) at OutMotoring made sure my order was extremely well packed. I believe that the packing paper used is an expensive grade and that along with care the in packing being generous and accomplished with thought had indeed protected the items in my order.
Further, the items in the shipment were in the manufacturer's packages and in perfect condition, clean and not damaged in any way. Nothing in the shipment had any appearance of having been mishandled such as being tossed around, dragged, or thrown about on a shipping bench.
Two of the items were T-Shirts, and these had been placed in separate zip sealing plastic bags that I expect were supplied and handled by OutMotoring. The T-Shirts had been respectfully folded, and even the excess air was pushed out of the plastic bags. Beautifully done.
When I placed this order I made note that my previous order had included two window stickers that were defective. I didn't ask for a refund or exchange of these because I was concerned of it being thought of as my having made a mistake during the application and trying to get you to pay for that. But I knew the importance of this defect for other customers and decided the best thing to do would be note the issue so that the remaining stickers could be inspected.
It turned out that I had joyful surprise finding that included in this shipment were three of the replacement window stickers. Wow! And without my asking, just from a note. That was a very kind thing to do.
I'd like to say that at one time I called your office. I don't remember if this was due to a concern or if I'd had a question. I spoke with one of the owner's and I'm sorry I don't remember his name. But that call was so well-handled that it left me about as favorably impressed as can be. In my short history in being an OutMotoring customer I've been very, very, happy with the products, the respectful packaging, and the kindness in client handling. Outstanding!
In thinking about myself and everyone that I know, daily life has persistent yet needless stressors ranging within all of the various areas we take part in. So having the resource of OutMotoring is a joy due to your practice of (what must be) a business mandate of flawless operation and holding customers at a high level of esteem. I think we'd be living in a happier country if the interactions we have with other people during engagement of a common accomplishment were to use your model. I'm seeing deep respect at the root.
I thank you for what you do, and what you are. I recommend OutMotoring to anyone seeking the products that you carry. I offer my best wishes that you're always able to keep such a good thing going.
Perhaps at this point you might think that I'm some kind of nut case, but understand that I've been so impressed and pleased with my OutMotoring experiences that it became important to me that I spend time to write this, and choose my words in a way that you would understand exactly what I mean. I owned a business for twenty-five years and I put a lot of weight in what customer's would tell me. I offer this to benefit you and your fine operation.
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