MINI Cooper Acccessories + MINI Cooper Parts :: R57: 09-15 Convertible 'S' + JCW :: Interior :: floormats ::
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Customers' commentsWithout a doubt, Out Motoring is the best aftermarket retailer I've worked with. I came in to buy some small parts. I mentioned that I needed a few of the nutcerts for my Mini. One part that I needed had to be shipped to me. When it arrived they had included the nutcerts.
This Christmas they worked with my father to get my new DDM air intake to me by Christmas, despite it being back ordered most places.
Today I ordered a few more parts I needed before taking my Mini into the shop. They were shipped out within 6 hours of placing the order.
Out Motoring is my go to shop. Alex
I just wanted to send you all a quick thank you. I was very confused by all the different possible option and changes throughout the years (thank you BMW for that BS) so I called in and spoke to Aaron. He took the time to explain things to me and pointed me in the right direction and best cost savings possible. Even gave me a discount code for the Forum that I belong to. Everything worked out great and I ordered all my parts right away. I can’t wait for them to arrive and get my car back in shape. I work in sales myself and just wanted to let you know that this was by far one of the best and easiest purchases I have made in a while and your people made it very easy. I will be recommending you to many others and will almost definitely be ordering again from you in the future.
Bill K- Bill K-
The above order arrived to my home yesterday. I've just opened the box and I wanted to let you know how delighted I continue to be with OutMotoring.com. This was my third order from OutMotoring and each one has been well-handled.
UPS was been the shipper. The shipping box arrived filthy and beat-up. I don't why delivery trucks never seem to be cleaned. Judging by the crushed areas on the shipping box the thought of damaged items crossed my mind. However, upon opening the box I found that the staff person(s) at OutMotoring made sure my order was extremely well packed. I believe that the packing paper used is an expensive grade and that along with care the in packing being generous and accomplished with thought had indeed protected the items in my order.
Further, the items in the shipment were in the manufacturer's packages and in perfect condition, clean and not damaged in any way. Nothing in the shipment had any appearance of having been mishandled such as being tossed around, dragged, or thrown about on a shipping bench.
Two of the items were T-Shirts, and these had been placed in separate zip sealing plastic bags that I expect were supplied and handled by OutMotoring. The T-Shirts had been respectfully folded, and even the excess air was pushed out of the plastic bags. Beautifully done.
When I placed this order I made note that my previous order had included two window stickers that were defective. I didn't ask for a refund or exchange of these because I was concerned of it being thought of as my having made a mistake during the application and trying to get you to pay for that. But I knew the importance of this defect for other customers and decided the best thing to do would be note the issue so that the remaining stickers could be inspected.
It turned out that I had joyful surprise finding that included in this shipment were three of the replacement window stickers. Wow! And without my asking, just from a note. That was a very kind thing to do.
I'd like to say that at one time I called your office. I don't remember if this was due to a concern or if I'd had a question. I spoke with one of the owner's and I'm sorry I don't remember his name. But that call was so well-handled that it left me about as favorably impressed as can be. In my short history in being an OutMotoring customer I've been very, very, happy with the products, the respectful packaging, and the kindness in client handling. Outstanding!
In thinking about myself and everyone that I know, daily life has persistent yet needless stressors ranging within all of the various areas we take part in. So having the resource of OutMotoring is a joy due to your practice of (what must be) a business mandate of flawless operation and holding customers at a high level of esteem. I think we'd be living in a happier country if the interactions we have with other people during engagement of a common accomplishment were to use your model. I'm seeing deep respect at the root.
I thank you for what you do, and what you are. I recommend OutMotoring to anyone seeking the products that you carry. I offer my best wishes that you're always able to keep such a good thing going.
Perhaps at this point you might think that I'm some kind of nut case, but understand that I've been so impressed and pleased with my OutMotoring experiences that it became important to me that I spend time to write this, and choose my words in a way that you would understand exactly what I mean. I owned a business for twenty-five years and I put a lot of weight in what customer's would tell me. I offer this to benefit you and your fine operation.
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