Out Motoring deserves kudos for their service! I was prepping for a road trip when less than two weeks prior I decided to upgrade two engine mounts and install a short shift adapter in my R53. Aaron and Brittany were hugely helpful in getting me ready! Brittany was able to find the mounts I wanted in stock, and Aaron helped me with info on the short shifter I was looking at. Brittany helped me again when I changed my mind, by modifying my order on the fly. They got the components to me in four days - plenty of lead time before my scheduled installation appointment and well in advance of the trip. BIG Thanks to Out Motoring for their help. This outfit will be at the top of my vendor list for future maintenance and upgrade needs.
Ordered the rear set delete kit (with the seat belt hole option) planning on using it as a platform for my dogs instead of having the enter through the door and sit on the rear seat. After reading through the install procedures and prepping the car for install I noticed that there is only one bolt securing the delete kit. This may be ok for weight reduction but it not good for use with pets.
In this "internet age" we find ourselves searching for the best price we can find. All the while not thinking about the "value" of customer service. Is an extra dollar or two in your pocket worth bad service? The answer is no!
While Out Motoring offers competitive pricing, the one thing no other on-line vendor can provide is the amazing and excellent customer service provided by the Out Motoring Team.
Their responsiveness, professionalism, knowledge and ability to accommodate a customers needs are world class and second to none!
Good service DOES have "value" and it's worth paying for! So my advice is, before you waste time trying to find a better price elsewhere think about what it might cost you in the long run should you encounter a problem.
It's better to do business with a company like Out Motoring which is professional, customer focused AND offers competitive pricing.
Out Motoring has set the benchmark for all other on-line retailers who have forgotten the meaning of customer service.