I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.
I live in Sydney Australia and 8 have to say I’m very impressed.
I have ordered numerous items and the customer service and delivery speed is second to none.
Keep up the great work Outmotoring.
So happy I found this store. I order a grill for my R56-S and shipping was fast. I did how ever had the wrong trim (completely my fault) I called and they hooked me up with the right ones right away. Costumer service was excellent. He even hooked me up with the clips for my grill!! ill definitely will be continue buying from there.