Just received my most recent order from you guys and couldn't be happier. Not just with the trim pieces I ordered, but with the customer service and speed at which my products arrived.
Your online department to ask questions, has always responded quickly(even the dumb questions), and for a new MINI owner, that is truly appreciated.
This was my third order from OutMotoring, and look forward to many more. But since I have owned my 2014 Clubman for less than 2 months, my wife has put a moratorium on my purchasing more MINI accessories for a bit...
Sorry I can't be at the Dragon this year, but look forward to meeting you fine folks down the road.
Madeira Beach, FL
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.
I hope this is helpful.
So far not impressed with communication of order status.
ANSWER from OutMotoring: Hi, we send a order confirmation immediately after each order is placed and then another email with tracking as soon as it ships. Maybe our emails are stuck in a spam filter and are not getting to you?