I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.
I've been ordering from OutMotoring.com for years and have always experienced great customer support along with fast order processing.
Top notch company and service. Only place I could find a drain back valve for r53. $25 replacement vs $450+ for the entire oil filter housing. Best part was the service. UPS delivered my part 2 days late on a Next Day Air shipment ,which is not OutMotoring's fault, but OutMotoring went to bat for me and got me a refund. I really appreciate your customer service and other companies should follow suit. Thanks again you have earned my business from here on out.