Received my headlight rings and start button covers in record time. Which was awesome. A suggestion would be to send instructions with the products. Otherwise experience was awesome.
Purchased many things from you and have had nothing but great service. My only complaint is the mini countryman carbon fiber covers I received. They provided a glue with it that youre supposed to apply to the back, I did and now my carbon fiber covers are ruined as is the finish on my hood, I dont know what type of glue this is but it doesnt seem to make the covers stick only leak everywhere, so thats 150 out of my pocket to have this stuff buffed off my car.
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.