Hello, My order #xxxxx. I was very happy with the quick delivery. I checked the contents-then put the box aside. When "life 's other stuff" got handled, I looked through the box again and saw the blue fob strip. First I thought it was added in error & was thinking "Crap, how do I get this back to them?" Then I saw the note from Chris. I wanted to get back and let you know how much I appreciated that. So kudos to the company and everyone that handled my order.
Now I want to buy more "stuff" for my mini!
You got a great team.
My hitch for my R53 came in today and 3 hours later it is installed and the car is all back together. The fit and finish are excellent and I couldn't be happier with the product. The only problem I had is that the instructions mention zip ties and replacement trim mount clips but the little Baggie included in my box was empty. Someone forgot to pop the parts into the bag before tossing the bag into the box. Didn't really effect me because I didn't break any trim tabs and I have PLENTY of zip ties.
Thanks for a great and unique product that makes the ownership of our quirky little MINIs even better.
Chili Red Owner #552
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.