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Out Motoring Customer Bill of Rights:

  1. To expect prompt, polite, courteous service.
  2. To be the top priority of the moment.
  3. To expect all salespeople to know about MINI Cooper merchandise.
  4. To complain about any shortcomings in merchandise, service or delivery.
  5. To compliment superior customer service and merchandise.
  6. To expect to stand behind its merchandise.
  7. To expect any adjustments in merchandise to be made in the most convenient manner.  
  8. 100% guaranteed satisfaction. We will exchange any item or refund your money, without hassle or fuss.
                                         CONTACT INFO
The best way to reach us is by email at [email protected] . PLEASE INCLUDE YOUR PHONE NUMBER with any emails as quite a few get bounced back (especially AOL) when we reply due to strict spam filters on some email servers. We reply to EVERY email question or request. If you don't get a reply from us in 1-24 hours (if not sooner) during the normal work week your email has most likely been lost. Give us a call in that case.
We also have a Contact Form if you would like to use it
614-656-4315 Eastern Standard Time
M-Th 9-5 EST
Friday 9-1 EST
In Person/By Mail:

Out Motoring
10523 Kingston Pike Suite G
Knoxville Tennessee 37922

We are at a temporary location in New Albany Ohio just outside of Columbus as we are relocating our business and family to Knoxville Tennessee and have shut down our commercial warehouse location. Please call ahead to if you would like to visit us during normal business hours. We're happy to help and of courrse, we hope you drive your MINI!
To check the status of an order, please email [email protected] .

All other inquiries, please email [email protected] . PLEASE INCLUDE YOUR PHONE NUMBER in all emails.