I couldn't be more happy about the high level of customer service and cool products offered by OutMotoring.com. I had a lot of questions about a couple of items, and the team was quick to reply and fast to ship. Aaron was particularly knowledgeable, responsive and I could tell he has the same passion about the products as I do. This is how customer service should be everywhere!
I recently purchased the belt tensioner from Alta and had it installed. Had I only known over the past several thousand miles that my shock was bad, I would have changed it sooner. The shop guys brought the old one out to show me that it was completely useless. Since replacing it my mileage has increased dramatically, and performance as well. apparently the drive belt was slipping on the super charger. And power, all I can say is "Yeah, Baby". Thanks guys for making this part available.
I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.