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|Amazing customer service! Extremely knowledgeable staff who promptly helped me with my order. Everything I order for my mini will be through OutMotoring! |
Added Feb 23, 2021
|Fantastic Customer Service from Aaron!! He is always helpful when I make a purchase and especially when I have a question and make a phone call, he's always helpful to answer my questions about an item or a purchase I've made. Very knowledgeable. Highly recommend OUTMOTORING!! |
Added Jan 22, 2021
The above order arrived to my home yesterday. I've just opened the box and I wanted to let you know how delighted I continue to be with OutMotoring.com. This was my third order from OutMotoring and each one has been well-handled.
UPS was been the shipper. The shipping box arrived filthy and beat-up. I don't why delivery trucks never seem to be cleaned. Judging by the crushed areas on the shipping box the thought of damaged items crossed my mind. However, upon opening the box I found that the staff person(s) at OutMotoring made sure my order was extremely well packed. I believe that the packing paper used is an expensive grade and that along with care the in packing being generous and accomplished with thought had indeed protected the items in my order.
Further, the items in the shipment were in the manufacturer's packages and in perfect condition, clean and not damaged in any way. Nothing in the shipment had any appearance of having been mishandled such as being tossed around, dragged, or thrown about on a shipping bench.
Two of the items were T-Shirts, and these had been placed in separate zip sealing plastic bags that I expect were supplied and handled by OutMotoring. The T-Shirts had been respectfully folded, and even the excess air was pushed out of the plastic bags. Beautifully done.
When I placed this order I made note that my previous order had included two window stickers that were defective. I didn't ask for a refund or exchange of these because I was concerned of it being thought of as my having made a mistake during the application and trying to get you to pay for that. But I knew the importance of this defect for other customers and decided the best thing to do would be note the issue so that the remaining stickers could be inspected.
It turned out that I had joyful surprise finding that included in this shipment were three of the replacement window stickers. Wow! And without my asking, just from a note. That was a very kind thing to do.
I'd like to say that at one time I called your office. I don't remember if this was due to a concern or if I'd had a question. I spoke with one of the owner's and I'm sorry I don't remember his name. But that call was so well-handled that it left me about as favorably impressed as can be. In my short history in being an OutMotoring customer I've been very, very, happy with the products, the respectful packaging, and the kindness in client handling. Outstanding!
In thinking about myself and everyone that I know, daily life has persistent yet needless stressors ranging within all of the various areas we take part in. So having the resource of OutMotoring is a joy due to your practice of (what must be) a business mandate of flawless operation and holding customers at a high level of esteem. I think we'd be living in a happier country if the interactions we have with other people during engagement of a common accomplishment were to use your model. I'm seeing deep respect at the root.
I thank you for what you do, and what you are. I recommend OutMotoring to anyone seeking the products that you carry. I offer my best wishes that you're always able to keep such a good thing going.
Perhaps at this point you might think that I'm some kind of nut case, but understand that I've been so impressed and pleased with my OutMotoring experiences that it became important to me that I spend time to write this, and choose my words in a way that you would understand exactly what I mean. I owned a business for twenty-five years and I put a lot of weight in what customer's would tell me. I offer this to benefit you and your fine operation.
Added Dec 7, 2020
|Very good experience. Shop, order, received the part I ordered and satisfied
Added Dec 5, 2020
|I recently made several purchases with OutMotoring. The team was a huge help with not only the selection of products but following through on delivery and overall satisfaction on product. I've worked with several other retailers in the past, I have to say my experience with OutMotoring was hands down the best I've had in a long time.|
Added Dec 3, 2020
|Thank to Aaron,your aid is definitely for the last decision
Added Dec 1, 2020
|I ordered a tow hook cover for my mini and it came carefully wrapped as to not get scratched. It fit perfectly! It also came the same week I ordered it!|
Added Oct 8, 2020
|Sku: NM.881201B, I bought these rims sometime in 2018, I drive the car only on warm sunny summer days, it doesn’t see rain or snow. That said.. last week my TPMS light came on, my husband took the wheel off and the rim had a 2.5” split in it. Not from hitting anything, it looks like a stress fracture. I’m not sure what caused this or why, just want to say be careful and beware as I’m sure it could be a hazard at certain speeds.|
Added Oct 4, 2020
I'd like to express my appreciation with the fine treatment and excellent client handling I received from Aaron on the telephone, September 22, 2020.
I was in a jam for a much needed tool from you facility, and Arron had a professionalism that calmed me. He located the correct tool, expedited the order, and had it set to leave your facility within thirty minutes.
I couldn't have been happier with Aaron taking care of my order. What had begun as a stressful call for me turned out to have a very pleasant closure.
Thank you for staff that are competent and kind. I think Aaron is a wonderful asset to the Outmotoring team.
Added Sep 22, 2020
|One of the best providers for Mini needs. I easily found the replacement headlight trim and 3rd brake lite and shipping was fast. The light was damaged and they quickly sent a replacement.
Thank you for the great customer service!
Added Sep 1, 2020