Great customer service and email queries were responded in a very timely manner! Fantastic!!!
I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.
Im in Australia, so receiving my products within two weeks was great. Just arrived today and im so stoked to be doing up my Mini Cooper S with some very cool accessories. A huge thanks to the team at Outmotoring.com for their continuing support and answering all my stupid questions, of which i asked many, even before i had placed an order. Rare levels of customer service. Materials used in products appear to be of high quality so i will update when i have finished installing them. Once again, thankyou