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Returns

Thank you for supporting Out Motoring. We hope the products ordered arrived safely and meet your expectations. However, if you would like to exchange or return an item, we are happy to assist. 
There is no need to contact us for a RMA number if you are returning merchandise in original condition. Please review the following policies and fill out this form so we can quickly process your return.

Click to print return form. 

If you mistakenly ordered the wrong pattern or for the wrong model or simply changed your mind about an item, return shipping costs will be paid by the customer. Please use the return form to expedite the return or exchange.

If we shipped an item in error, please re-pack the item in its original packaging and contact our customer service department by email anytime or via phone (614) 656-4315 during business hours. Let our customer service department know which of the following options you prefer:

1- We can send you a prepaid label to return the incorrect item. After the incorrect item returns, we will send out the correct item as an exchange.

2- We can send out the correct item right away with a prepaid label for the return of the incorrect item once payment has been completed for BOTH items. Once the incorrect item returns to us, we will issue a refund for its purchase price.


Returns from orders which qualified for free shipping will be refunded minus a $7.00 flat rate fee to offset some of our cost of shipping the order to you.

Refunds can only be accepted on items in resalable condition including original packaging. We are unable to accept returns on any item that has been installed, damaged, or is incomplete in any way.

We cannot accept returns on electronic items (including lights) or special order items such as custom floor mats, customer shift or ebrake boots, custom gauge faces, brake kits, wheels, exhaust systems and coil overs.

You may return an item within 60 business days of purchase for a refund to your original form of payment. Returns made after 60 days beyond the purchase date will be refunded in the form of store credit. In the case of store credit, a discount code will be sent to the email entered when purchasing the item.

Shipping charges, import fees, taxes, and duties are non-refundable.

If you are returning a gift, we understand that you may not want the giver to know you are returning or exchanging the item. Please note this in the return form. The order ID number is most helpful in processing returns/exchanges, but we can likely look up the order by the first and last name under which the order was placed. Be sure to include your address and not the givers address for any exchanges. Include your email address for tracking updates on the exchange so the giver is not notified of a new shipment. We can also issue store credit to you for the returned gift instead of an exchange.

Note the order number on the outside of the box to return, include the completed return form inside the box, and ship it postage paid to:

Out Motoring
(your order number)
10555 Kingston Pike
Knoxville, Tennessee 37922


We will process your refund or exchange within 7-10 days of receiving your returned item.

If an item is refused at the delivery address provided by the customer, we will have the item shipped back to us and deduct any incurred shipping charges from the refund amount.

For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and keep your receipt. Ensure that items are securely packaged before sending them back to us. Items broken due to insufficient packaging cannot be accepted for return. We are not responsible for items damaged or lost in transit. Thank you for understanding.

Damaged packages must be noted to the shipper by the customer upon receipt. All claims for hidden damages to merchandise must be reported to the carrier within 2 days. It is the buyer's responsibility to make any claims to the shipper. We will do our best to help resolve any issues and will make sure that it is resolved in a fair manner. Please note that the carrier may need to contact you once a claim is initiated. If they cannot contact you, the claim may be denied.

Click to print return form.



If you would like to send us a message or submit a inquiry please use our Contact Us form linked here.

Contact info:

Email:
The best way to reach us is by email.

For general product questions:
info@outmotoring.com
For questions about shipping: shipping@outmotoring.com

PLEASE INCLUDE YOUR PHONE NUMBER with any emails in case our reply bounces. We reply to EVERY email question or request. If you don't get a reply from us in 1-10 hours (if not sooner) during the normal work week your email has most likely been lost in which case just give us a call.
 
We also have a Contact Form if you would like to use it
 
Phone:
614-656-4315 Eastern Standard Time
M-Th  9-5 EST
Friday 9-1 EST
 
In Person/By Mail:

Out Motoring
10555 Kingston Pike
Knoxville Tennessee 37922

Here are 5 great reasons to shop with OutMotoring.com:


1- Great Prices and easy to navigate, well designed website.

2- We offer what many consider the best customer service on the web.

3- Awesome selection of MINI products and accessories that are personally picked by owner of OutMotoring.com and MINI enthusiast Aaron Cornaby.

4- Fast order processing and free ground shipping (to the contiguous United States) on most orders over $195

5- We've been in business since 2002 and are considered to be the leader in the MINI community.

Out Motoring Customer Bill of Rights:

  1. To expect prompt, polite, courteous service.
  2. To be the top priority of the moment.
  3. To expect all salespeople to know about MINI Cooper merchandise.
  4. To get prompt resolution of any shortcomings in merchandise, service or delivery.
  5. To compliment superior customer service and merchandise.
  6. To expect OutMotoring.com to stand behind its merchandise.
  7. To expect any adjustments in merchandise to be made in the most convenient manner.  
  8. 100% guaranteed satisfaction. We will exchange any item or refund your money, without hassle or fuss.