I have spent roughly 400-500 dollars with Outmotoring since the purchase of my 1st Gen MCS. I have only had one small issue with paypal not working to complete the order correctly, which was solved as soon as I emailed them. Great customer service, and excellent products at good prices. I will continue to shop with Outmotoring for anything I need for my MINI.
I have ordered a few parts from these guys over the past years, and always had an successful business with them. I live in Iceland and have to pay a few extra bucks for the shipping, so Aaron sends me email right away about it. I take care of it and receive the product a few days later.
I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.