I have so far ordered from this site 2 times. Had a glitch with my first order, emailed them, and PROBLEM SOLVED.OIn m,y second order, to make sure they sent out the correct item for my year mini, Aaron took the time to call me to confirm the information. They have awesome pricing on aftermarket Mini items and mods, and you simply cannot beat the
customer service!!!
Deborah McMullin
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.
I hope this is helpful.
Best.
John Polis
John Polis
Hi Aaron,I\'m just dropping you a line to say thank you for your awesome customer service. Frank arrived in the UK safe and sound yesterday with the auto sport module which I installed this morning. It was easy to wire up and works perfectly, I\'m thrilled with it.In the UK. I\'m a member of a couple of mini cooper forum\'s which I\'ve already posted the installation process on and will gladly give people your company details should they also wish to purchase a module from you. Once again thank you so much for making this a very pleasant and easy process from start to finish.