I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.
Douglas Thompson
(1956)
Greetings,
I'd like to express my appreciation with the fine treatment and excellent client handling I received from Aaron on the telephone, September 22, 2020.
I was in a jam for a much needed tool from you facility, and Arron had a professionalism that calmed me. He located the correct tool, expedited the order, and had it set to leave your facility within thirty minutes.
I couldn't have been happier with Aaron taking care of my order. What had begun as a stressful call for me turned out to have a very pleasant closure.
Thank you for staff that are competent and kind. I think Aaron is a wonderful asset to the Outmotoring team.
Best,
Mark
Mark
I have ordered from Aaron a couple of times. He had parts that no one, to include parts houses, had and got them to me quickly. Seriously just 2 days. Aaron and I emailed back and forth about an address change that needed to be made post order, because of a blunder on my end. He handled it and things went well. A crazy motor head, and 9 emails later Aaron had things going the right direction. Kudos to him and the team at OM!!!!
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