I would like to give the folks at outmotoring.com a huge shout out. Once again they are saving my ass.
Crank pulley shit the bed on my 06 jcw last night. Called all my local parts dealers and they don't even carry the crank pulley. Called my local dealers and its 5 days away in Ontario, Canada. As I am in Alberta. I need this ASAP as this is May daily driver.
Gave them a phone call. Talked with a wonderful lady. She checked that the Alta pulley I wanted was in stock.
Now there shipping options for me where limited to the fastest being 6-10 days on their website. She got ahold of ups and had a next day shipping option available at a reasonable price. + I had $53 worth of points I could use for a discount. Put the order through within ten minutes of my original call. Shipping next day from their location to Edmonton, Alberta, Canada all for under $200.
This has the be the best customer service I have ever had from a mainly web based business. bar none! I HIGHLY recommend them to everyone.
Thank you once again!
Brendan.
Brendan Sundsten
So far not impressed with communication of order status.
ANSWER from OutMotoring: Hi, we send a order confirmation immediately after each order is placed and then another email with tracking as soon as it ships. Maybe our emails are stuck in a spam filter and are not getting to you?
Keith Davis
These guys are the best. Their knowledge of these cars is over the top. You get so much more than parts here; you get knowledge and amazing customer support. I just won't deal with anyone else anymore, this place is that good. Than you Aaron and everyone for making a great place to keep all my MINI's going strong!