We realize that in today's world it is hard to trust people, especially those on the Internet; hiding behind HTML and JPGS. You don't know who you're buying from, what business ethics they practice (or don't), or their level of honesty. This is a major hurdle for Internet business. Whenever money, sensitive personal information, credit card numbers and the like is concerned you should only trust in those that you feel have a honest reputation and a loyal, repeat customer clientele.
We sell to MINI Cooper enthusiasts the world over and have shipped tens of thousands of products to customers to every state in the US as well as numerous countries around the world. While we don't actively seek customer feedback, we do get it. So here it is, the good, the bad and of course the few ugly. This is the kind of business we run. If you want to add to our list, feel free, we'll post it, just click here to leave your comment. Just keep the cuss words out if you can :)
Between July 2009 and August 2012 we used RatePoint to gather customer feedback. Check them out below.
"I have purchased a short antenna, JCW black grill trim, and the magnetic grill badge mount kit all from Outmotoring. Speed and ease of ordering was fantastic. Couldn't be happier. Will always look to outmotoring first when ordering any parts."
by Colin from email@example.com on January 26th, 2012
"OM is one of those rare companies that actually get's it! In a world where service is almost non-existant, OM shines. Their prices are very competitive and it's doubtful anyone can give better support. And that's really what were paying for, isn't it?
Aaron knows Coopers and enjoys helping his customers.
His company stocks a huge selection of parts all of which he stands behind. That's the recipe for getting all my upgrade money! "
by Dave on January 24th, 2012
"Will Buy from again!!! Great service, Great Prices and Very Fast Shipping!!! THANK YOU !!!"
by Carlos from firstname.lastname@example.org on October 18th, 2011
"Two purchases so far. You guys are just awsome to deal with. Price is great. Got my purchase in two days!!! Will definitely order again. Thank you!"
by Jimmy on September 1st, 2011
"I have just received my sunshades for my Mini Cooper, I am over the moon they fit like a glove which is perfect for protecting us from the Australian sun. Many thanks a great purchase will definitely be buying more goodies for my car. "
by Michelle from email@example.com on August 9th, 2011
"Out Motoring had the best price and got it to us quickly. It was easy to find the part I needed on their website. Thanks for keeping our customers happy!"
by BrandonM from BrandonM@bimmerssouth.com on December 20th, 2011
"I am Sultan Al Ketbi from United Arab Emirates, I purchased months ago to rebuild the engine and I started to drive my car, it is really different than before. FEEL THE POWER ..."
by Sultan Al Ketbi on September 18th, 2011
"I'm new to MINIs, but so far outmotoring.com has been my go-to source. Aaron has been more then helpful on several occasions. I'll continue to give him my business and would recommend anyone do the same."
by Tyler from firstname.lastname@example.org on December 11th, 2010
"Je suis du Québec, et le service est super, le matériel de qualité, merci I from Quebec,,Canada, the service is super, and real good stock, thanks"
by francis on December 16th, 2010
"I have so far ordered from this site 2 times. Had a glitch with my first order, emailed them, and PROBLEM SOLVED.OIn m,y second order, to make sure they sent out the correct item for my year mini, Aaron took the time to call me to confirm the information. They have awesome pricing on aftermarket Mini items and mods, and you simply cannot beat the
by Giggles McMini from email@example.com on March 14th, 2011
"I've been ordering parts from Outmotoring's site for a few years now after having some bad experiences from other Mini part sites. Although I have only had a few order errors, Outmotoring has corrected it quickly both times. If 'to err is human' than Outmotoring is 'more human than human'. Keep up the good work guys and I'll keep buying from you!"
by SilverMini06 from firstname.lastname@example.org on March 17th, 2011
"have ordered a few parts from these guys over the past years, and always had an successful business with them. I live in Iceland and have to pay a few extra bucks for the shipping, so Aaron sends me email right away about it. I take care of it and receive the product a few days later."
by Birkir Rafn Guðjónsson from email@example.com on April 7th, 2011
"If I could only use one word, it would be "superb". Aaron your help with getting a set of coilovers was above and beyond what you needed to do for me. Your wide range of product..."
by Jerry Kile from firstname.lastname@example.org on April 10th, 2011
"have spent roughly 400-500 dollars with Outmotoring since the purchase of my 1st Gen MCS. I have only had one small issue with paypal not working to complete the order correctly, which was solved as soon as I emailed them. Great customer service, and excellent products at good prices. I will continue to shop with Outmotoring for anything I need for my MINI."
by Matt from email@example.com on May 9th, 2011
"I ordered 3 small items (t-shirt, b-ball cap & sticker) for my husband's birthday gift following his recent mini purchase. He of course loved the items which means I may now order goodies for me! Shipping was a bit slow, and one item ended up on back order, but to Outmotoring's credit, when I notified customer service of the delay they jumped right on it and expedited the fulfillment and delivery of outstanding items."
by RatePoint Reviewer from firstname.lastname@example.org on June 8th, 2011
"I just wanted to thank Aaron & let you all know about the "Amazing Service" I received. I live in Hawaii & was able to receive my items for my 06 "Mini" w/in a few days. He was very nice & professional & a pleasure to do business with. I like how the company donates 10% to charity & feel even better about making purchases thru "Out-Motoring". Mahalo once again & I look forward to many future purchases. BTW, if you are into detailling your car like I am, "Griots" makes the BEST car detailing stuff!!! :)"
by RatePoint Reviewer from email@example.com on June 25th, 2011
"Bought the JCW Airbox Tuning Kit from Aaron, great customer service with prompt shipment (International). Will definitely buy again. Thanks!"
by Andrew on February 23rd, 2011
"A while ago, I started down the "I want a second set of wheels and tires for my MINI." To make a long story short, you guys swapped many an informative email with me to help me decide what I needed. Also, Aaron has fielded many CS calls I have made to you. Thank you all so much! I am a customer for life :)"
by Monica from firstname.lastname@example.org on February 9th, 2011
"Aaron at Out Motoring provided excellent customer service over the holidays in getting the roof rack and snowboard attachment to me in time for Christmas and quickly replacing the two end caps that were damaged by shipping. The Thule roof rack has been installed on my son's Mini and looks and works great."
by RatePoint Reviewer from email@example.com on January 25th, 2011
"Great service! Fast shipping and always the best prices online. You know you're dealing with true Mini enthusiasts here. I screwed up with an order and they fixed it with no questions asked. Very happy. Customer for life. Thank you guys. Keep motoring!"
by Kevin from firstname.lastname@example.org on December 23rd, 2010
"Will Buy from again!!! Great service, great prices and very helpful!"
by Jacob Elkins from email@example.com on December 28th, 2010
"really fast shipping！！！perfect services！！！will buy from u anytime"
by jin on November 4th, 2010
"I have purchased thousands of dollars of parts from Out Motoring and have had only one problem and that was actually a problem with an outside vendor. I would say that they went out of their way to make it right but really, they just did what you would expect from a business that values its customers and reputation. They took care of everything, twice, and did it with speed and respect. I can't say enough about the customer service they deliver. They are always available to answer questions and give you a moment of their time. Their no hassle way of doing business, sadly, makes them an anomaly in todays world but has made me a loyal customer."
by David McNally from firstname.lastname@example.org on October 9th, 2010
"Outmotoring is incredibly helpful and informative. I highly recommend purchasing from them. There are a lot of places to buy Mini parts, but these guys have great relationship skills that keep me coming back to buy more."
by pbpinftworth from email@example.com on August 25th, 2010
"I am very happy with the products, prices and service Outmotoring delivers. Specially greatful for noticing me when I ordered a part that Aaron noticed didn't fit my car - gave med links to other products that fit my car, and returned the difference quickly back to my account. Thanks from Norway :-)"
by Even from firstname.lastname@example.org on August 9th, 2010
"Great range of Mini products. Fast service and fast shipping to Australia."
by Andrew from email@example.com on August 7th, 2010
"OutMororing is a great site for your Mini needs. They have a great variety of items in their catalog and very competitive prices; I'm a very methodical price shopper and while OutMotoring wasn't always the cheapest on items, many were, and the ones that weren't were competitively priced.
Ordering is very easy via their website and if you do have any issues or questions (like the one I had about an unusual payment situation) you are able to speak with an actual human being instead of a computer!
My order was shipped correctly, efficiently (3 separate items together in one box) and in a timely fashion. "
by John B from firstname.lastname@example.org on July 16th, 2010
"Outmotoring has a great website, fabulous product selection, and amazing service. This is not the case with other websites. I would only shop with outmotoring.com."
by Ron from email@example.com on June 10th, 2010
"Hey thank you guys for all your great help. outmotoring has the best customer cservice I have ever received. I wear the hat and rock the outmotoring stickers with pride!!"
by juan from firstname.lastname@example.org on June 10th, 2010
"OutMotoring has always been my first stop for my MINI needs and it will always will be. Their website is well organized and offers one of the largest number of items for MINI. Service is top notch and their S/H has never missed a beat. Simply flawless."
by Drew from email@example.com on May 18th, 2010
"90% of my mini products come from Out Motoring, i have nothing but GREAT reviews and excellent service to say about them. They are a one stop shop for any mini owner.
I will be buying from them again and again in the near future.
Thank you for everything."
by Noel from firstname.lastname@example.org on May 3rd, 2010
"When others can't or won't, Out Motoring came through. A first stop for all international orders. Simple, quick and so easy."
by Steve on April 26th, 2010
"Awesome Products. Fast efficient service. Pleasure to deal with Out Motoring. Shikar - South Africa"
by Shikar from email@example.com on March 23rd, 2010
"As usual, Out Motoring sells great Mini stuff, and gives attentive, personal service all at prices that are competitive, and in many cases, below other suppliers! "
by Douglas from firstname.lastname@example.org on March 3rd, 2010
"I love outmotoring.com! I have ordered a few things from there and have always been pleased by their quick shipping and quality! Any questions I've asked, Aaron responds with ..."
by Tracy from email@example.com on February 15th, 2010
"Awesome customer service. Handle problems quickly and efficiently. No need to shop anywhere else. I will definitely buy from again. Thank you very much. "
by Nathan Koss from firstname.lastname@example.org on January 30th, 2010
"Great Products, Great Prices, Products shipped fast! Aaron Cornaby never hesitates to answer a question or help a customer who may not be so knowledgeable! I have had great service from OUTMOTORING and plan on continuing to spend my MINI dollars on them."
by Kevin Cochran on January 11th, 2010
"Good service - good price - fast reply on any question you have - Original Mini parts - Thanks outmotoring! ..any time again !"
by RatePoint Reviewer from AalexX21@aol.com on December 30th, 2009
"I was recently looking for something for my Mini which turned out to require non-standard parts. Aaron put me onto the specialist who was able to satisfy these specific needs, when he could have tried to sell me something not quite as ideal. That and the time he spent with me to understand what I was looking for, without getting a sale, earned my loyalty, I'll be looking to Aaron next time I need anything"
by Mike on December 21st, 2009
"Outmotoring just works perfect. Cheap products (with a little help of the good exchange rate;-, Very good service and fast responds on emails. Christian from Denmark "
by Christian from email@example.com on December 13th, 2009
"Awesome service, fast shipping and fast reply on any question you have about Mini parts. Thanks outmotoring!!"
by Alexander Garcia from firstname.lastname@example.org on November 9th, 2009
"Great service, affordable prices, and fast shipping. Everything I expected from a company and then some. If I'm looking for MINI parts my first choice will always be OutMotoring! "
by Joey D from email@example.com on October 13th, 2009
"I ordered a part from them that said nothing about it being backordered and then after waiting a week and not hearing anything from them I emailed them and they told me it was backordered for another week... They're a good store it'd just be nice to know that something is in stock before I place an order or after I order something...not one week later.."
by Steph from firstname.lastname@example.org on September 17th, 2009
"I have ordered many times from Aaron at outmotoring, most recently an exhaust for my MCS 02. All items he has recommended have made a difference. Thank you for the excellen..."
by Bryan L from email@example.com on September 21st, 2009
"Very professional and impressive service.. Great Job Out Motoring Team,,, Keep up the good work and add more accessories.."
by Nabil from firstname.lastname@example.org on September 5th, 2009
"I asked OutMotoring a question and instead of directing me elsewhere they shipped me the part I was looking for FOR FREE! My MINI came without Velcro adapter for the floor mats, I didn't even get the floor mats from OutMotoring. I am still impressed three days later with the level of customer service OutMotoring has. I will look to them with all of my MINI needs."
by Michael Broekhoven on August 11th, 2009
"Outmotoring offers exceptional customer service with a personal touch. Everything I've purchased is high quality."
by Jim WV from email@example.com on August 8th, 2009
"Have purchased from Out Motoring a few times now. Great service and fast shipping! Will continue to purchase from these guys!"
by Bloodvayne from firstname.lastname@example.org on August 2nd, 2009
"Made 3 purchases from Out Motoring so far. Cant be happier with the prices, delivery time, shipping rates and prompt replies from Aaron. Will buy again. From Singapore. "
by aCwy on August 3rd, 2009
"Outmotoring, or must I say Aaron Cornaby, is quick in answering questions, and even faster in delivery, even outside the US. Recommended people to do business with!"
by Robert from email@example.com on July 30th, 2009
"These guys ARE the best, no question."
by Commander Dan from firstname.lastname@example.org on July 28th, 2009
"Out Motoring's Aaron is the best! I am very grateful for the greatest customer service with kind and courteous treatment and prompt reply."
by ADA S from email@example.com on July 23rd, 2009
"Very accurate and dependable, a man of his world, goes out of his way to make thinks happen, I well keep my business for out motoring and I do recommend him to every person Owen mini. In the past I went throw couple sits of wheel I have spent a lot and never got the Wright offset. Out motoring first site of wheel perfffectt…. … thanks "
by ghassan from firstname.lastname@example.org on July 20th, 2009
"OutMotoring is hands down the best aftermarket MINI parts distributor around! I have never had a bad experience with them, my orders always arrive fast. Aaron is one of the nicest guys I have had the pleasure of dealing with. Highly recommended!!!"
by Rick Intihar from email@example.com on July 16th, 2009
"OutMotoring is a great place to buy for your Mini Cooper needs. Aaron is a personable guy and pleasant to chat with over the phone. Very willing to work with the customer to help almost any situation. Thanks for the Great Service Aaron!
by Slade from firstname.lastname@example.org on July 17th, 2009
"Excellent customer service and fast shipping. I ALWAYS deal with them for all of my Mini Cooper needs."
by SprintA3 from email@example.com on July 16th, 2009
"I had great service from Outmotoring.com. I received what I ordered in a timely manner. Prices are reasonable. "
by JanCoop from firstname.lastname@example.org on July 14th, 2009
"Excellent place to find all things MINI. Aaron is incredibly helpful and knowledgeable about what he sells. Never a bad experience dealing with Outmotoring."
by John from email@example.com on July 15th, 2009
"Even if by chance you find it cheaper elsewhere just let them know they have always matched for me...Then you get there great customer service to boot. "
by D3MINI from firstname.lastname@example.org on July 13th, 2009
"The selection is great, prices are good, service is better than most. Aaron does a great job and is very knowledgeable. Thanks OutMotoring!"
by Duncan on July 13th, 2009
"OutMotoring is fantastic! The shipping is quick and painless, the products are great and so are the prices. Aaron really knows all of his products and does his best to find what you're looking for next on your MINI. Great work guys!"
by Robb from email@example.com on July 10th, 2009
"Great service, good prices and fast shipping. I always check here first before buying anything for my MINI."
by RatePoint Reviewer from firstname.lastname@example.org on July 10th, 2009
"AWESOME! Fast shipping great prices those are just two of the reason to buy from Outmotoring. Aaron is knowledgeable and takes much pride in his customers satisfaction, which shows.
Thanks, keep up the good work!"
by Sean from email@example.com on July 10th, 2009
"Great Products extremly fast shipping"
by frank on July 10th, 2009
"I have been ordering internationally from Australia since 2005.
I have always found Aaron and his business to be nothing but professional.
The communication is quick and to the point. Aaron himself has met numerous abnormal requests on my behalf i.e. sourcing parts from other vendors, and without any fuss.
Recently I had a fix-up with a part ordered, and without a seconds delay, Aaron has express posted the correct part free of charge to rectify the problem - I was so please with that particular service, after being stuffed around before with other international companies.
I personally recommend Outmotoring to anyone with a Mini here in Australia. They are my number 1 trusted online Mini part site! :) "
by Roland from firstname.lastname@example.org on July 10th, 2009
"Knowledgeable, helpful and stands behind products. Worked directly with body shop to get modifications replaced. Website is well laid out. Recommend them as a great gift resourc..."
by Ben on July 10th, 2009
"Out Motoring is excellent! We have made several purchases from them! The customer service and products are fantastic! Quick reply and very fast shipping!!"
by Kim from email@example.com on July 10th, 2009
"These folks have their act together. I love the ease of using the website and when I had questions some very patient answers were forthcoming. I also love my Fastest Fun on Four Wheels T-Shirt. Fits great and excellent construction. Keep up the great work!"
by Tsiggy from firstname.lastname@example.org on July 9th, 2009
"I have ordered several items from OutMotoring and have been very happy with both the product and the service. I had several questions that were answered promptly and when I did leave a message, it was returned quickly."
by L Trees from email@example.com on July 9th, 2009
"As a multiple time customer, I always find Outmotoring has a great range of products available at great prices. Excellent communication and willing to go that extra mile to source items that are not listed on the website."
by Lee from firstname.lastname@example.org on July 9th, 2009
"The 2 or 3 things I have ordered from OutMotoring.com have turned out perfectly, and they have been delivered very quickly. The only reason I'm not giving Out Motoring 5 stars is because of the emails I've sent. Sometimes it takes a while to get a response, and the responses have been very blunt answers. For example, I asked for my tracking number once, and I got a response with the number and nothing else. No "Thanks for shopping with us," or "We appreciate your business." Not that it matters much, but I just think things like that go a long way, and it would be a very nice touch. Out Motoring's products and fast shipping definitely make up for the minimal blip in their customer service. Great and highly recommended business!!"
by A Malloy from email@example.com on July 9th, 2009
"You guys are doing a great job...good selection of products and great customer service."
by Scott on July 9th, 2009
I placed an order for a Micro Spare, 2 oil filters at 5:59PM Sunday
night, 05 Feb 2012. I picked UPS Ground shipping option with a special
instruction as to where I preferred them to leave my package.
This afternoon, 07 Feb 2012 at 4:30PM I arrived home to find my order
complete/as ordered and it was exactly where I requested they leave it.
You guys really have it nailed!!! Thank you for outstanding (Out
Motoring) service and products. The next time I order it will
definitely come from You. Thanks Again and keep up the great
by Kevin K on Feb 7, 2012
Click here for a collection of comments gathered since February of 2003 to June of 2009.