Dear whom it concenr
Greeting ladys and gents
I am a cooper s owner from atl ga.. I have been researching and buying products for my car for years with numbers of company in us. Yet the outmotoring has been my my number 1 company
Here is why
1.website
Very well informed and very structure. Easy to find and nice set up on each department
2. Product
Has many diff types of choice and each product they select to sell has good reputaions and feedback. Also the prices are very reasonable
3. Information
Each items contains the detail pictures and well information. If u have 100s diff item and so on.. they put not just a factory pic but well explained picture with NAM links if there for additiinal derails
4. Customer service
When u either call or email they will answer u for me yes so far they r very respectful..
5. Shipping
Well this part is not 100% outmotoring company since the 3rd shipping company kicks in but as long as outmotoring cares all the other things for us.. they actually provide well info about ship choice and time consume on delivery .. and they care for u as much as they can ( as long as it is in their end ) once its hands on and policy ober to ups and usps etc .. its theirs? But outmoto has been very good at this also
I have been buying thingsothingsover forum or ebay .. outmoto is the top end. If u looking for add some mod on ur car..ccheck this guys out make ur login and shop. Best exp ever
With all due respect
And sorry about my lack in english .
sungmoo lee
(yishin llc)
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.
I hope this is helpful.
Best.
John Polis
John Polis
In this "internet age" we find ourselves searching for the best price we can find. All the while not thinking about the "value" of customer service. Is an extra dollar or two in your pocket worth bad service? The answer is no!
While Out Motoring offers competitive pricing, the one thing no other on-line vendor can provide is the amazing and excellent customer service provided by the Out Motoring Team.
Their responsiveness, professionalism, knowledge and ability to accommodate a customers needs are world class and second to none!
Good service DOES have "value" and it's worth paying for! So my advice is before you waste time trying to find a better price elsewhere think about what it might cost you in the long run should you encounter a problem.
It's better to do business with a company like Out Motoring which is professional, customer focused AND offers competitive pricing.
Out Motoring has set the benchmark for all other on-line retailers who have forgotten the meaning of customer service.
Advantages: Convenience, easy to navigate parts finder, superior customer service.
Disadvantages: I wish there was a bigger variety of OEM accessories (but not a deterrent for doing business).