I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.
Douglas Thompson
(1956)
After my daughter ran over a piece of "plastic" on the interstate in her 2006 R53 puncturing the fuel tank, I placed an order with Aaron for replacement. Due to the pandemic, inflation and the overall state of the world, both the price of the item from Mini and the shipping costs had increased significantly. Aaron was proactive and made me aware of the changes in price and the potential shipping delays and was willing to work with me on both. I'm happy to say the part part arrived to me sooner than anticipated and I'll be installing it this weekend. Aaron is a great guy running a great company and he has a customer for life!
Kyle York
These guys are the best. Their knowledge of these cars is over the top. You get so much more than parts here; you get knowledge and amazing customer support. I just won't deal with anyone else anymore, this place is that good. Than you Aaron and everyone for making a great place to keep all my MINI's going strong!