MINI Cooper Acccessories + MINI Cooper Parts :: R55: 08-15 Clubman 'S' :: Interior :: shift + steer ::
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Customers' commentsMy comment has to do with placing an order this weekend for less that $10 of products I tried paying with paypal three times and all three times it let me into the paypal system after logging in with my info for paypal then handed me back to your system at my shopping cart with the items still there and no order as if I never went through the process to pay with paypal. I finally opted to pay via my credit card and the system accepted the payment type and completed my order. Was this caused by a glitch in the system or what was the deal? My final order number is order #106762 which is the only one of four attempts in the end to be successful.
Scott. Scott D Selk
I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun. Douglas Thompson
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.
I hope this is helpful.
John Polis John Polis
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