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MINI Cooper Acccessories + MINI Cooper Parts :: general questions + store policies

general questions + store policies

Our primary goal is excellent customer service. We strive to provide a exceptional shopping experience to all of our customers. We ask our customers, however, to keep in mind that this is a small company. Check out our history and read the hundreds of customer comments since 2003! There are a few of us and tens of thousands of you, so we appreciate your patience as we do our best to make each and every one of you happy!

Store Policies:
Product photos do not always reflect the exact product for sale but in 97% of the cases the photos are correct. We do not guarantee that all items on our website are available to ship at the time you place your order. We will do our best to communicate with you any updates and delays in shipping.

All prices are subject to change without notice.
In the rare case when a price from our supplier is raised and we are not made aware of it until we go to process or place a new order we will alert the customer promptly to discuss options. While this is very rare, we have found that MINI is raising AND lowering prices for repair and replacement parts regularly and in some cases the changes are quite aggressive and seemingly unjustified.

All products are sold with manufacturer's warranty, where applicable. No other warranty is expressed or implied. Some products sold are for race use only and are not to be used on public streets. Please check your local laws regarding the installation of these products.

Out Motoring will not be held liable for any labor, incidental or consequential damages of any kind.

It is the customer's responsibility to confirm all parts received are the correct parts for their vehicle. If the wrong part is supplied by Out Motoring, it is the responsibility of the customer to check before the parts are installed on their vehicle. If incorrect parts are installed, Out Motoring cannot be held responsible for any damages or labor.

General Questions:

Why will the shipping calculator not display shipping rates?
If you are getting an error, it is usually due to a misspelling or the total weight of the products in the cart is more than the max allowed for a certain country or shipping method. Simply edit the cart to take out large items like exhausts or coil overs, and contact us so we can assist you with completing your purchase.

How do I make a purchase?
Simply click on the "Add to cart" icon from the product description page to add a particular item. Continue shopping until you are all ready to check out. When you are ready, click "Your cart" to review and finalize your purchase. Follow the instructions as given. To place an 'old school' order, please complete the order online and click "phone in credit card info" OR "money order/check" and mail it in with your order number. If you prefer, you can print this form and send it to us. Please be sure to include your phone number and email address.

How can I pay?
Out Motoring accepts PayPal, VISA, Discover, American Express and MasterCard credit cards through our secure ordering system. Alternately, you can also call in your credit card information or choose to mail in a check or money order after completing your order online.

Do you take telephone orders?
Sure, give us a call. 1-865-223-6335

Do you have a printed catalog?

Not at this time.

Do you charge sales tax?
A sales tax of 9.75% is added to all orders shipped to Tennessee addresses. Sales tax is not charged on shipments outside of Tennessee.

How do I know that my order went through?

If you get a "congratulations" page directly after finalizing payment details, your order has successfully been submitted into our system. As a second confirmation, our system automatically generates an email order confirmation to the email address on your order form. After your order has been approved and shipped, we usually send a tracking number via email. If the order was drop shipped from another location, you may need to email us ([email protected]) for the tracking information. Please double check all email addresses. We send all shipment information and receipts to the email that you provide at checkout. Please keep in mind that our emails may be designated to your Spam or Junk folder, especially with AOL.