MINI Cooper Acccessories + MINI Cooper Parts :: F60: 17-23 Countryman 'S' + JCW :: Replacement Parts :: exterior replacement parts :: body trim ::
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Customers' commentsLove your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.
I hope this is helpful.
John Polis John Polis
Outmotoring.com is a great place for my Mini. Bruno
The above order arrived to my home yesterday. I've just opened the box and I wanted to let you know how delighted I continue to be with OutMotoring.com. This was my third order from OutMotoring and each one has been well-handled.
UPS was been the shipper. The shipping box arrived filthy and beat-up. I don't why delivery trucks never seem to be cleaned. Judging by the crushed areas on the shipping box the thought of damaged items crossed my mind. However, upon opening the box I found that the staff person(s) at OutMotoring made sure my order was extremely well packed. I believe that the packing paper used is an expensive grade and that along with care the in packing being generous and accomplished with thought had indeed protected the items in my order.
Further, the items in the shipment were in the manufacturer's packages and in perfect condition, clean and not damaged in any way. Nothing in the shipment had any appearance of having been mishandled such as being tossed around, dragged, or thrown about on a shipping bench.
Two of the items were T-Shirts, and these had been placed in separate zip sealing plastic bags that I expect were supplied and handled by OutMotoring. The T-Shirts had been respectfully folded, and even the excess air was pushed out of the plastic bags. Beautifully done.
When I placed this order I made note that my previous order had included two window stickers that were defective. I didn't ask for a refund or exchange of these because I was concerned of it being thought of as my having made a mistake during the application and trying to get you to pay for that. But I knew the importance of this defect for other customers and decided the best thing to do would be note the issue so that the remaining stickers could be inspected.
It turned out that I had joyful surprise finding that included in this shipment were three of the replacement window stickers. Wow! And without my asking, just from a note. That was a very kind thing to do.
I'd like to say that at one time I called your office. I don't remember if this was due to a concern or if I'd had a question. I spoke with one of the owner's and I'm sorry I don't remember his name. But that call was so well-handled that it left me about as favorably impressed as can be. In my short history in being an OutMotoring customer I've been very, very, happy with the products, the respectful packaging, and the kindness in client handling. Outstanding!
In thinking about myself and everyone that I know, daily life has persistent yet needless stressors ranging within all of the various areas we take part in. So having the resource of OutMotoring is a joy due to your practice of (what must be) a business mandate of flawless operation and holding customers at a high level of esteem. I think we'd be living in a happier country if the interactions we have with other people during engagement of a common accomplishment were to use your model. I'm seeing deep respect at the root.
I thank you for what you do, and what you are. I recommend OutMotoring to anyone seeking the products that you carry. I offer my best wishes that you're always able to keep such a good thing going.
Perhaps at this point you might think that I'm some kind of nut case, but understand that I've been so impressed and pleased with my OutMotoring experiences that it became important to me that I spend time to write this, and choose my words in a way that you would understand exactly what I mean. I owned a business for twenty-five years and I put a lot of weight in what customer's would tell me. I offer this to benefit you and your fine operation.
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