Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.
I hope this is helpful.
Best.
John Polis
John Polis
I have ordered many parts for my Mini Cooper R58 JCW. The customer service at Outmotoring is the very best of any Mini Cooper parts company. My contact with Aaron was fantastic. He is so helpful and really goes out if his way for the customer. In this day and age even good customer service is difficult to find. Outmotoring's staff exceeds excellent service. Outmotoring is exceptional customer service. I will go no were else for my car parts. Thank you to the staff.
Donald Marshall
I have ordered from Aaron a couple of times. He had parts that no one, to include parts houses, had and got them to me quickly. Seriously just 2 days. Aaron and I emailed back and forth about an address change that needed to be made post order, because of a blunder on my end. He handled it and things went well. A crazy motor head, and 9 emails later Aaron had things going the right direction. Kudos to him and the team at OM!!!!