I have ordered a few parts from these guys over the past years, and always had an successful business with them. I live in Iceland and have to pay a few extra bucks for the shipping, so Aaron sends me email right away about it. I take care of it and receive the product a few days later.
Outmotoring has excellent, high quality products for the Mini at excellent prices and the customer service I have received from Aaron has been outstanding! Extremely helpful, knowledgeable and quick to respond. I have bought many parts from Outmotoring and they are my first choice for anything going on my Mini.
Love your business and your attempt to service MINI owners. One suggestion for you. When you feature a produce on the front of your emails each time, you should explain just exactly what the part is, what it does, and why a MINI owner would want to replace something on their car with it. All of us are not mechanics and might not recognize a picture of a part. As you do the site now, you always put these things in there and the copy is written as though everyone knows exactly what the part is for.
Another idea, what are the types of things that many MINI owners can do with their cars in terms of customization. Your site is so vast and the number of ideas so large, it's hard for the average person to get their arms around what you offer and why we should buy. You write as though we already know what we want when we come to your site. In actuality, many MINI owners who are not car-savvy don't even know what they might be looking for.