I had a bit of disappointment today when my new hitch arrived - it was not the correct model for my car.
In retrospect, I looked back at the ordering page and found that it was my mistake but I could see why. I searched for a hitch for a Mini-S R53 and it took me to a 1001 which is for a non-S R50. The model numbers for the hitches and the cars they match up with were at the very bottom of the page, which I didn't see when ordering. It would have been very helpful if the drop-down menu had not just the hitch model number (1003) but the car model as well (R50, R53...) to help avoid this confusion.
It cost me return shipping and another week or more of wait. Not fun.
Douglas Thompson
(1956)
I have 2009 JCW (R56) and have done a lot of work on it...and unfortunately it needs a lot of work as a cost for the fun.
I am local to Outmotoring and I am very thankful they are so responsive. They can often get parts same day and the prices are very competitive to the big online retailers and ebay. They have gotten me out of a jam more than once...and I can return parts that I did not need.
I have visited them numerous times and they have a nice showroom and top-notch operation. Very friendly and knowledgeable.
Sean C
Recently ordered the "secret" compartment for my 2021 Mini Cooper S. Aaron was instrumental in assuring that I ordered all the correct parts, as well as ancillary hardware. He also helped solve a
issue with the retractable door that wasn't functioning as it should. I could not have asked for better service.
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